Shipping policy

Welcome to FreshCart! We are committed to delivering your orders quickly and safely.

Order Processing

• All orders are processed within 24 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Our standard delivery time is 36 to 48 hours, depending on your location.
• Delivery times may vary during holidays, sales, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you complete your order.

Order Tracking

• Once your order is shipped, you will receive a tracking number (if available) via SMS or email.

Delivery Issues

• Please ensure that your shipping address and contact number are correct.
• FreshCart is not responsible for delays caused by incorrect shipping information or courier-related issues.

Damaged or Missing Items

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order with clear photos and your order number.

Contact Us

If you have any questions regarding shipping, feel free to contact our customer support team.